GENERAL TERMS AND CONDITIONS

General terms and conditions (hereinafter referred to as GTC) govern the mutual contractual relationship between
Libero Apartments, which is operated by Nana Group s.r.o. (hereinafter
provider or company) and the client – a natural or legal person who
accommodation in Libero Apartments, as ordered by the client (hereinafter referred to as the client).

In the event of a conflict with the provisions of the contracts, including the company’s standardized contracts
and the provisions of the General Terms and Conditions, the provisions of these contracts take precedence over the provisions of the General Terms and Conditions.

The General Terms and Conditions become part of the pre-contractual agreements at the moment of the commencement of these negotiations
between the provider and the customer and part of the contracts at the time of their conclusion.

Article I.
Pre-contractual agreement

Pre-contractual arrangements include ordering services, negotiating their terms
and confirmation of the final order by the provider.
Orders for services must be made in writing and must be clear,
who makes them and what is their subject (type of services, terms, prices, etc.). Orders
they must be sent to the relevant department of the company, i.e. Commercial
and the reservation department, or director of the establishment.
By signing the order, or by email confirmation, the provider expresses
consent to the provision of the ordered services in the agreed scope and at this time
the contract is concluded.
If they are the customer, or by a person designated by him/her representative,
additional services are ordered, the provider and the customer are obliged to proceed
in accordance with this article. The provider undertakes to make every effort to
provision of additional required services, but does not guarantee their provision.

Article II.
Obligations of the contracting parties

By concluding the contract, the provider is obliged to provide the customer
services specified in the contract and the customer’s obligation to collect and pay for these services
the company for their provision at the agreed price.

Article III.
Arrival of accommodation

Upon check-in, each guest must present an ID or other form of identification. After fulfilling the stated legal obligations
including filling out the registration card (record for the foreign police) of the guest reception
will accommodate and provide him with further information on accommodation.
The Accommodation Rules are an integral part of these general terms and conditions.

Article IV.
Payment Terms

If the provider requires a deposit for the ordered services, the customer is obliged
properly pay this deposit to the company, i.e. in the amount and due date in the contract
mentioned; the payment of the advance means crediting the relevant amount to the bank account
provider, unless otherwise agreed. If the deposit is not properly paid by the customer
paid, the provider reserves the right to cancel the agreed reservation and demand
corresponding cancellation fees to the customer according to Article V of these General Terms and Conditions.
The customer is obliged to pay the agreed price for the accommodation. The customer
undertakes to pay the tax document (invoice) in cash at the end of the accommodation or in
the due date stated therein; unless otherwise agreed, the due date is 14 days from the day it is issued. Any discrepancies in the tax document (invoice) must be complained about by the customer in writing, within 5 calendar days from the date of receipt. In the event that the claim of the tax document (invoice) is recognized by the provider as justified, the due date of the tax document (invoice) in question is postponed and the amount stated in the claimed tax document (invoice) will be due within the due date specified in the newly issued tax document (invoice) ). The claimed tax document (invoice) for which the provider finds the claim to be unjustified is the amount in question due on the due date indicated on the claimed tax document (invoice).
The payment is considered paid at the moment it is credited to the bank account
the provider’s account listed on the tax document (invoice), unless otherwise agreed.
In case of delay by the customer in payment for the services rendered, he has
the provider has the right to demand interest from the customer in addition to payment of the owed amount
from arrears in the amount of 0.5% of the owed amount for each day of delay starting from the first
on the day following the due date of the tax document (invoice) until its payment.
The provider reserves the right to use any payment of the customer
to pay off his oldest claim/s that he/she has against
to the customer after the due date. The provider is entitled to use blocked financial
funds for the payment of all unpaid amounts incurred during the stay and after the guest’s departure (e.g. drinks from the minibar, consumption in a restaurant, cafe, violation of the smoking ban, etc.)

Article V.
Cancellation Policy

Cancellation always means canceling, postponing or modifying a confirmed order.
The customer is obliged to apply the cancellation in writing to the person with whom they were
the terms of the contract are negotiated and, if there is none, with the director of the establishment.
If the customer cancels the ordered and confirmed services, he is obliged to pay
the provider cancels fees according to the price conditions of the given reservation; cancellation
fees will be calculated from the price for canceled services incl. VAT, as follows:

For individual reservations
Free accommodation up to 7 days before expected arrival
6-5 days before the expected start of accommodation 100% of the price of the first night
5-4 days before expected start of accommodation or in case of no-show 100%
total accommodation prices

NON REFUNDABLE RESERVATION – 100%

For group bookings (3 or more rooms)
Cancellation fees in the amount of 75% of the total price of the ordered accommodation and services will be paid
the customer if he cancels the order within the period from 29 to 19 days before
the date of arrival of the group’s accommodation

Cancellation fees in the amount of 100% of the total price of the ordered accommodation and services will be paid
the customer if he cancels the order within 18 days or less before
upon arrival of the group’s accommodation and also in case of non-arrival of the group.

For the purposes of these GTC, the price of the room is understood as the price for accommodation and the buffet
breakfast, municipality fee and VAT in the legal amount.
The cancellation fee will be billed to the customer by a tax document (invoice) with
10-day maturity. If the cancellation fee is not properly paid, the customer is
obliged to pay interest to the provider in addition to the amount corresponding to the cancellation fee
from arrears in the amount of 0.5% of the owed amount for each day of delay starting from the first
the day following the due date of the cancellation fee until it is paid.

Article VI.
Service complaints

The customer is obliged to make a claim for the services provided by the provider
in written form with the person with whom the terms of the contract were negotiated and if he is not there, u
director of the establishment. This claim must be made immediately upon discovery
service deficiencies, but no later than the day following the last day on which they were
the subject services provided to the customer. Later complaints will not be taken into account.

Article VII.
Withdrawal from the contract

Each of the contracting parties is entitled to withdraw from the contract subject to conditions
and for reasons established by law or contract.
The provider is entitled to withdraw from the contract with immediate effect (in its entirety
extent or in part) in the event that the customer breaches the contract in a material way
manner, or repeatedly violates any obligation from the contract, or if
the customer will be in arrears with the payment of any amount owed by more than 10 days after
due date.

Article VIII.
Jurisdiction

The accommodated guest has the right to submit a proposal for an out-of-court settlement of such a dispute
to the designated subject of out-of-court resolution of consumer disputes, which is:
the Czech trade inspection
Central Inspectorate – ADR department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: https://adr.coi.cz
The Czech Trade Inspection is a supervisory authority that supervises protection
consumers, proceeding in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection, in
wording of later regulations and other legal regulations. Czech website
trade inspection is www.coi.cz.
In accordance with the provisions of § 1837 letter j) of Act No. 89/2012 Coll., Civil Code
the accommodated person as a consumer does not have the right to withdraw from the accommodation contract,
if the accommodation facility provides performance within the specified period.

Article IX.
Consent to sending commercial offers

The customer agrees to the sending of business offers by the provider, which is
carried out in accordance with Act No. 480/2004 Coll., on certain services
information companies, . The customer consents to the sending of Commercial
message to your email address by simply sending the request form to
provider page. The customer has the option to cancel this consent at any time.

Article X.
Higher power

If the provider, despite all his efforts, is not able to fulfill the agreed
conditions as a result of force majeure, has the right to withdraw from the contract without further ado,
unless the parties agree otherwise. Force majeure means in particular damage to the hotel and its equipment
as a result of natural disasters, in the event of force majeure, the customer is not entitled to apply
no sanctions or equivalent claims against the provider.

Article XI.
Further arrangements

The contracting parties acknowledge that the responsibility of the provider, the customer
and clients of the client are governed by the rules according to § 2894 et seq. Act No. 89/2012 Coll.,
Civil Code. The damage will be compensated in money if the contracting parties do not agree
otherwise. In the event that the damage is caused by clients of the customer and the clients claimed
does not cover the damage, the customer undertakes to cover this damage in the same way as if he had caused it
alone.
The provider is entitled to demand a guarantee in the form of a guarantee upon the arrival of the clients
pre-authorization of a payment card, or cash advance. The company undertakes to
departure of the clients and after the settlement of any claims according to this paragraph
to return the deposit, or part of it, to the clients.
If the company finds the behavior of the client or its clients to be a gross violation
of the hotel’s accommodation regulations, the company has the right, after discussing the whole matter
with the client, terminate the client’s accommodation, or his clients, without compensation, or
without limitation of the right to charge for accommodation.
The customer expressly agrees that the provider is authorized in accordance with
relevant generally applicable legal regulations, in particular Act No. 101/2000 Coll.,
on personal protection data and changes in certain laws, process and store all 
information and data provided to him for the purpose of processing the order.

The guest acknowledges that for the storage of valuables (with a maximum value of 20,000CZK.)
there is a safety deposit box located in the room or a safe at the reception (valuables
in a maximum value of 20,000.). The hotel is not responsible for loss or damage to valuables
left freely in the room and in the hotel outside the safe.
In all hotel areas, outside the designated areas designated for this purpose,
smoking is strictly prohibited. In case of violation of this prohibition, the provider has the right
charge the guests an amount of €200 for the risk of fire safety and depth
cleaning premises.
Personal items that the guest forgets at the hotel will be sent to the guest by cash on delivery
By Czech post at his expense.
All amounts will be made in CZK. The exchange rate for foreign currencies is governed by the daily rate
CNB exchange rate. In the case of payment by each card, the exchange rate may vary depending on
exchange rate used by the bank that issued the payment card.
The hotel (operator) is entitled to use blocked funds to pay for all
unpaid amounts incurred during the stay and after the guest’s departure (e.g. drinks from the minibar,
consumption in a restaurant, cafe, violation of the smoking ban, or other similar cases).
Personal belongings that the guest forgets in the hostel will be sent to the guest by the Czech Republic
by post at his expense (cash on delivery)
All amounts will be made in CZK. The exchange rate for foreign currencies is governed by the daily rate
CNB exchange rate. In the case of payment by each card, the exchange rate may vary depending on
exchange rate used by the bank that issued the payment card.
If the guest pays for the accommodation in cash, he is obliged to pay at check-in
guarantee of 100% accommodation.

Article XII.
Final provision

The General Terms and Conditions become valid and effective on April 1, 2021

Payment gateway provider

ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: payment-podpora@comgate.cz
Phone: +420 228 224 267
https://www.comgate.cz/cz/payment-brana

Payment methods

Card payments – we accept VISA, VISA Electron, MasterCard, Maestro, Diners Club, Apple Pay payment cards.

Bank transfers – on the payment gateway we provide the brands of all major banks in the Czech Republic, Slovakia and Poland, a total of around 50 banking houses.

Deferred payment – the e-shop customer has the option to buy now, pay later. Postponement of payment for up to 30 days is interest-free. The e-shop receives the funds immediately after the purchase.

Apple Pay – Pay with Apple Pay at the payment gateway. The service is displayed to users of Apple devices with the Safari browser.